Faqs

Start by visiting our How It Works page for a detailed guide — from submitting your Wishlist through to deposit and confirmation.

Your quote is valid for 14 days. Please note this doesn’t reserve your items — all bookings are first‑come, first‑served.

We will make sure we have all the info we need from you. If you have any questions leading up to your event, you can contact us any time. As it gets closer to the event we will get in touch for final deposit and to organise any final details.

A 50% non‑refundable deposit secures your booking. The remaining balance is due 30 days prior to your event date.

Absolutely — We are happy to help you make any changes to achieve the vibe you are after. You can adjust your order up to 90 days out, with reductions capped at 20%. Within 90 days, reductions are still ok, but the original order value will remain unchanged. You can add items anytime, subject to availability.

Your deposit is non‑refundable, as it secures your items and date. If you cancel within 90 days of your event, the full hire amount is payable. We’ll always try to help where we can — communication early is key.

Standard hire period is three days— the day before your event, the event day, and the day after. Delivery is scheduled for Day 1 and collection for Day 3. Longer hire? Multi‑day events? Wedding weekends? Just send an enquiry and we’ll tailor the timeline.

Yes — we have a $150 minimum hire (before delivery).

Always. Delivery and collection must be provided by Event Studio. We handle the heavy lifting so your event stays effortless.

Delivery is quoted based on: Location, access (stairs, elevators, tight driveways, rural roads), timing (standard vs. after‑hours) and public Holidays

We’ll confirm everything before you book — no surprises.

For smaller orders, collection may be approved at our discretion. To protect the quality of our pieces and ensure they arrive looking their absolute best, all other orders and furniture items require delivery by our experienced team.

Event Studio is proudly based in New Plymouth, and we serve events right across Taranaki.

Yes — We will travel for events with orders above $3000. If your celebration needs that Event Studio energy, let’s make it happen. Travel fees apply and are quoted case‑by‑case.

Absolutely. Public holiday hires are welcome — an additional fee applies to cover increased labour costs.

Yes — a refundable security bond (10% of your total order) is added to every booking. It’s returned once items come home in the same condition they left (we know you’ll treat them kindly).

Life happens. Champagne spills, dance floors get enthusiastic. Honesty is appreciated and will always be received gratefully. If an item is damaged tell us straight away, the cost of repair or replacement is deducted from your bond. If the bond doesn’t cover it, we’ll invoice the difference — always transparently, always fairly.

Yes — and sometimes no. Your hire period covers three days: the day before your event, the event day, and the day after. We deliver to you the day prior to your event, where we are always happy to set up any items that will remain undercover. If pieces need to be placed outside on the day, that part is over to you.

We always hope for sunshine, but we strongly recommend having a wet‑weather plan. Our pieces must never be left out in bad weather. If rain sets in — or the wind turns wild — it’s your responsibility to move all items undercover immediately.

If items are left exposed and become damaged, the appropriate charges (including bond retention) will apply.

We don’t offer a full styling service at this stage. But we are design‑driven at heart, and we provide styling guidance throughout the hire process. We’re also more than happy to collaborate with your planner, florist, or creative team to ensure everything feels cohesive, elevated, and unmistakably “you.”

Absolutely. Brand launches, awards nights, cocktail hours, VIP lounges — we love a moment with intention. Tell us the vibe, and we’ll curate the pieces that deliver it.

Bank transfer is preferred. Full payment is due 30 days before your event.